Customer Sercive?

I called my satellite internet provider yesterday around 4 o'clock for a very important reason. I waited from the hours of 1pm to 4pm for their installation guy to show up and give me the goods.

I dialed them digits hoping to get a person to yell at on the other line, but..... It was a computer.

So after using my touch tone phone for 15 more minutes I finally get the option to dial 2 for personal assistance. The elevator music starts and the real fun begins.

All circuits are busy, but stay on the line and your call will ba taken in the order it was received. Now judging from the amount of time I spent waiting I was really far in the back of the line. I waited for another good 15 minutes after the computer options. During that time it occurred to me that if I was waiting this long, there were alot of other people just as pissed in front of me. Not to mention that after I had spared with the computer for 15 just to get in the back of the line I was going to be extremely pissed.

Finally a woman answers. I tell her the problem and that they wasted my day. She informs me it is not their fault, it is the local installers and that I need to take it up with them. She gives me a number and lets me go.

I call them, All circuits are busy, please call back later.

HOLY SHIT!

I call Hughes Net back. 15 minutes of computer interaction and Jon Tesh late I am back on the phone with a new person. I have to re-tell my tale. The new person puts me on hold to call the local installer herself, I re-jam out to Jon Tesh for 10 more. She comes back and tells me she got through but there was an error in the computer options and she has to call back. What ever happened to calling a business and having a person answer first, but again I wait.

Once more me and Tesh go to the well.


20 later she is finally back, and here is what she said happened with them not showing. Their truck, the one used to install Satellites, didn't have the right equipment to install a satellite, so they couldn't do it.

TWO problems with that, one they didn't call, I was waiting for 4 hours. Two they are a installation business, how the fuck can you not have the equipment?

Now I got the Hughes Net chick pissed as well, she says she will handle it and have them call me with a verified installation time and date with-in the hour.

They Don't call.

I call Hughes Net back, what happened to my Tesh? Now it's Bolton and I begin to breath fire.

The same girl answers the phone again after 10 minutes and we get back into it. Again she deflects blame to the local installer and says for me to stay on the line she is going to conference call them with me. she gets through to the local guys and the dude on the other line blows her off and is a dick. I try to talk and they ignore me. She bitches him out and says they no longer have Hughes Net America's largest satellite internet provider and their sister company Direct TV's business.

I am pretty sure that just ran the local dudes out of business.

We drop him from the conversation and she says she will locate another provider in the region and call me back with the installation time herself.

She never calls back and today I call Hughes Net to find out what the fuck is going on. Apparently they canned her because the call was monitored. They assigned me to a new guy named Jason. He gives me the number for the new local provider to call and set up installation. At this point I am so mad I am considering trying to get this guy fired for not just solving my problem himself.

See you have to understand, I already paid them weeks ago for the $600 dish needed for the service and my first months fee of $69.99 and haven't seen a second of high speed internet. All they have done if throw me from one local provider to another, they haven't done shit but make me wait for hours on the phone, all while already pocketing $670. They are just middle men, but they are the only game in town. I beg somebody to try to convince me that all these large scale media mergers are good in any way what so ever.

Finally I call the new local guys, dance the computer dance, then a woman answers the phone. I tell her that I need to schedule installation and she says her husband is out of the office and he will call me back today after 4.

I turn beet red, hang up, and drive to the store to buy a Jon Tesh CD just to remind me of the good ol days.